Refund and Returns Policy for Starmindxai

Last Updated: [Current Date]

At starmindxai.com, we want you to be completely satisfied with your purchase of T-shirts, hoodies, and apparel. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds in compliance with PayPal merchant requirements. By making a purchase from us, you agree to the terms described below.

Return Policy Overview

Starmindxai accepts returns for eligible items for either a full refund or an exchange. Customers may choose between a refund to the original payment method used at checkout or store credit for future purchases. All returns must meet the eligibility criteria outlined in this policy.

Return Window

You may return items within 30 days of the delivery date. The return window begins on the date your package is delivered to you, not the date of purchase. Returns requested after this 30-day period will not be accepted, and no refunds or exchanges will be issued. Please ensure you initiate your return request before this deadline expires.

Restocking Fee

A restocking fee of 15% may apply to certain non-custom items if they are returned without defects. If applicable, this fee will be deducted from the total refund amount. Please note that original shipping costs are non-refundable. Additionally, return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

Return Eligibility and Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and free from any odors, stains, or damage.
• All original tags must be attached and intact.
• Items must be in their original packaging or a secure equivalent to prevent damage during transit.
• Items with strong odors (e.g., perfume, smoke, mildew) will not be accepted.
• Starmindxai reserves the right to reject any return that does not meet these conditions. If an item is deemed ineligible, it will be returned to the customer at their expense.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Personalized or custom-printed items (e.g., custom text, names, or designs).
• Clearance or heavily discounted items marked as “Final Sale.”
• Underwear, swimwear, or intimate apparel for hygiene reasons.
• Gift cards and digital vouchers.
• Items explicitly marked as non-returnable on the product page at the time of purchase.

How to Initiate a Return

Please follow these steps to initiate a return:

1. Contact Customer Service: Reach out to us using the contact details provided in

   Our Store Global

   📍 Address: 4365 Mill Road, Winchester, United Kingdom

   📧 Email: contact@starmindxai.com

   📞 Phone: 017683 71962

   🌐 Web: starmindxai.com

   to request a Return Authorization (RA) number.
2. Provide Details: Include your order number, the specific item name/SKU, and the reason for the return in your message.
3. Receive RA Number: Our team will review your request and provide an RA number along with specific return instructions within 1-2 business days.
4. Ship the Item: Pack the item securely and ship it to the return address provided via

   Our Store Global

   📍 Address: 4365 Mill Road, Winchester, United Kingdom

   📧 Email: contact@starmindxai.com

   📞 Phone: 017683 71962

   🌐 Web: starmindxai.com

   . Ensure the RA number is clearly written on the outside of the package.

Please note: Returns sent without a valid RA number may be refused or delayed, and we cannot guarantee processing of such packages.

Return Packaging and Shipping

We recommend packing returned items in their original packaging whenever possible. If the original box is unavailable, use a sturdy box or mailer to protect the garment. We strongly suggest using a tracked shipping service and purchasing insurance for valuable items. Starmindxai is not responsible for packages lost or damaged in transit during the return process. Please keep your return tracking number until the refund has been fully processed. The specific return shipping address will be included when you receive your RA number via

.

Refund Processing

Once your returned item is received and inspected, refunds will be processed within 5-10 business days. Refunds are issued to the original payment method used for the purchase. If you opted for store credit, it will be issued within 1-2 business days via email. Please allow additional time for your bank or payment provider to reflect the refund in your account. You will receive a confirmation email once the refund has been successfully processed.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide clear photos of the damage or defect along with your order number. Upon verification, we will arrange a free replacement or issue a full refund, including all original shipping costs. We will also cover the cost of return shipping for defective items.

Wrong Item Received

If you receive the wrong item (incorrect size, color, or product), please notify us within 7 days of delivery. We will send the correct item at no additional cost or issue a full refund if the item is out of stock. In cases of shipping errors, Starmindxai will cover all return shipping costs for the incorrect item.

Order Cancellation

Orders can be cancelled only before they have been shipped. To cancel an order, you must contact us within 12 hours of placing the order using the information in

. Once an order has entered the shipping process, it cannot be cancelled. In this case, you will need to wait for delivery and follow the standard return procedure outlined above.

Exchange Policy

We offer exchanges for different sizes or colors of the same item, subject to availability. If the replacement item is more expensive, you will be charged the difference. If it is less expensive, the difference will be refunded to you. Exchanges are processed after we receive the original item. Please note that custom or personalized items are not eligible for exchanges.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

You may also visit our website at starmindxai.com for further assistance.